❓ Frequently Asked Questions (FAQ)

📦 Orders & Delivery

How do I place an order?
Simply choose your game, select the specific achievement or service, and proceed through checkout. For custom requests, you can contact us directly.

How will my service be delivered?
Depending on the type of service, you’ll either receive your digital key instantly via email or we’ll contact you to coordinate your achievement boost (via co-op or account access).

How long does a boost take?
Timeframes vary depending on the difficulty and your selected service. We’ll provide an estimated delivery time after your purchase or in our confirmation message.

🔐 Safety & Account Access

Is it safe to give you access to my account?
We understand the importance of trust. If you choose account-based services, your data is treated with full confidentiality and used solely for fulfilling your order. You can also change your password afterward for added peace of mind.

Can I choose co-op instead of account sharing?
Absolutely! Many achievements can be done through co-op. If it’s possible, we’ll always offer that option.

Will I get banned for using these services?
Our services are performed manually by experienced players — not bots, cheats, or exploits. While account sharing is discouraged by Microsoft’s Terms of Service, bans are extremely rare. We always aim for maximum discretion and safety. If you're concerned, choose our co-op-based services.

💬 Satisfaction & Support

What if I’m not satisfied with the service?
We aim for 100% satisfaction. If there’s an issue, we’ll work with you to resolve it promptly. Your happiness and trust matter to us.

Can I request proof that the achievement was unlocked?
Of course! We can provide screenshots, video clips, or even stream the process upon request.

Do you offer Email or Discord support?
Yes — feel free to contact us at info@theachievementvault.com or join our Discord server for faster support, status updates, or special offers.

💸 Refunds & Payment

Can I get a refund?
Refunds are available in specific cases:

  • You cancel before the service has started

  • We’re unable to complete the achievement

  • You received a digital key that doesn’t work (we’ll replace or refund after verification with Microsoft).

Please note that completed services or redeemed keys are non-refundable.

What payment methods do you accept?
We accept major credit/debit cards, PayPal, and more — securely processed through our checkout system.

🧾 General

Are your Xbox Game Pass and game keys legit?
Yes, all digital codes we sell are 100% genuine and sourced from official distributors or authorized resellers.

Can I order multiple achievements at once?
Absolutely — you can pick one or multiple achievements at once. You can even ask for the completion of the whole game.

Can I make a custom request?
Yes! If the achievement or game you need isn’t listed, reach out to us and we’ll create a custom offer for you.